Refunds and Exchanges

REFUNDS

We understand that sometimes a product is not quite right and you may wish to have a refund or exchange.

We ask that you request for your Return Authorization number within 7 days of receiving your order by emailing hello@ailavieu.com.

You have 14 days to return an item. Please do not send the item back to us unless we authorize you to do so.

Please quote your order number, which you will find on your order confirmation email and your full name. Please explain the reason why you want to send your item back. If an item is faulty, please provide full details.

All items must be returned unused and in the same condition that you received it. It must also be in the original packaging.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ailavieu.com and we will guide you through the steps.

 

LETTER BOARD ORDERS

Because of the costs associated with shipping our letter boards internationally, all orders are final sale.

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